Tockwell
Watchmaker at work

Ipoh, Perak · Est. 2009

A Watch Worth
Caring For

At Tockwell, each timepiece is received as what it truly is — a mechanism of meaning. We offer watchmaking care that is measured, considered, and free from hurry.

+60 5-3174 8962 [email protected]
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15+ Years in Ipoh
Swiss-trained techniques
Heritage & modern movements

What We Offer

Three Levels of Care

Each service is designed to meet your watch where it is — and to bring it forward with care.

Routine Care Visit

Routine Care Visit

A gentle maintenance session for watches that are running well but due for periodic attention. Covers battery or power reserve assessment, gasket condition check, case back cleaning and resealing, and a careful visual inspection.

  • Battery & power reserve check
  • Gasket inspection & resealing
  • Dial, hands & crown assessment
  • Plain-language condition report
from MYR 1,400 1–3 working days
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Movement Rebuild

Movement Rebuild

A complete teardown and rebuilding of the watch movement with attention to every functional detail. Ultrasonically cleaned, inspected, and graded. Rebuilt with measured lubrication and timed across six positions. A 48-hour accuracy observation concludes the service.

  • Full movement disassembly & cleaning
  • Six-position timing & calibration
  • Fresh gaskets & crystal if needed
  • 48-hour accuracy observation
from MYR 4,400 10–16 working days
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Devotional Restoration

Devotional Restoration

An unhurried service for watches treasured beyond their market value. The process begins with a conversation about the piece — its history and the owner's vision. Every aspect is agreed upon in advance. Photographic documentation at each milestone.

  • Extended consultation & agreement
  • Dial, hand & case conservation
  • Period-correct parts sourcing
  • Milestone photographic record
from MYR 8,800 6–14 weeks
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Why Tockwell

The Tockwell Approach

Watchmaker, Not Technician

Every watch is handled by a trained watchmaker with formal horological education — not a generalist technician working from a manual.

Clear Communication

We share observations in plain language. You will always know what we found, what we recommend, and why — before any work begins.

No Pressure, No Rush

We pace our work to the watch's needs. Quality is not something that benefits from being hurried, and we do not treat it as though it does.

Documented Progress

For restoration work, photographic records are made at each milestone — so you are never left wondering about the journey your watch has taken.

Parts Integrity

We source period-correct components wherever possible and never substitute with parts that alter the character of the original movement.

Agreed Scope, Always

Nothing beyond the agreed scope proceeds without your explicit consent. Surprises on a bill are not something we consider acceptable practice.

Ready to begin?

Your Watch Has a Story.
We Help It Continue.

Reach out to us at any stage — whether you have a specific service in mind or simply want a conversation about your timepiece.

Get in Touch Explore Services
+60 5-3174 8962 [email protected]

Common Questions

Things People Ask

How do I know which service my watch needs?
The best starting point is simply to bring the watch in — or to write to us with a description of its condition. We are happy to offer an honest assessment before any decision is made. There is no obligation in asking.
Do you work with all watch brands and movement types?
We work with a wide range of mechanical and quartz movements across Swiss, Japanese, and German manufacture. For highly specialised or proprietary movements, we will advise you honestly about what is within our scope and what may require a specialist elsewhere.
Can I receive a quote before work begins?
Yes, always. For Routine Care and Movement Rebuild services, pricing is transparent from the start. For Devotional Restoration work, a full scope and cost is agreed before we proceed — nothing begins without your clear acceptance.
What if additional issues are found during the service?
If our watchmaker discovers something beyond the original scope, we stop, document the finding, and contact you before proceeding. We do not expand the scope without your knowledge and consent.
Is my watch insured while in your care?
Watches in our workshop are held under careful conditions, and we have professional coverage in place. For pieces of exceptional value, we recommend discussing this with us directly so that appropriate arrangements can be made.
How do I collect my watch when the service is complete?
We will notify you when the work is finished. Collection in person from our Ipoh workshop is warmly welcomed — it is an opportunity to walk through what was done and address any questions you may have. For those who are not local, we can discuss secure dispatch arrangements.

Find Us

Our Workshop

22 Jalan Dewan Sultan Sulaiman, 30000 Ipoh, Perak

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Contact Details

Telephone

+60 5-3174 8962

Workshop Address

22 Jalan Dewan Sultan Sulaiman
30000 Ipoh, Perak, Malaysia

Workshop Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 3:00 PM

Sunday & Public Holidays: Closed

Walk-ins welcome during opening hours. Appointments appreciated for consultations.

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